Support

Trackix Help & Contact

Last updated: July 6, 2026

Trackix is a small independent app project by PurposelySimple. There is no staffed support desk and no guaranteed response time.

For app issues, privacy requests or legally required contact, you can use this address: purposelysimple@icloud.com

Common notes

Apple Health

Trackix uses Apple Health only with your permission. If Health data does not appear, check iOS Settings > Privacy & Security > Health and make sure Trackix has the required permissions.

iCloud sync

Workout data can sync through Apple's private iCloud/CloudKit infrastructure. You need to be signed in to iCloud with your Apple ID and allow iCloud Drive or app sync.

Deleting data

You can manage individual workout data in the app. Data written by Trackix to Apple Health is deleted in the Apple Health app. Uninstalling the app removes local app data from the device, but does not automatically remove data from iCloud or Apple Health.

No training or medical advice

Trackix is a tracking tool. It does not replace medical advice, a training plan from a qualified professional, or a safety check of your exercise technique.