Help & Contact

Open the system share sheet in the source app and choose KeepAround. Links, PDFs and basic text content are supported. You can also paste a link directly into KeepAround. After the confirmation appears, you can return to the source app; KeepAround will add the item to your library.

Open KeepAround at least once. Then open the share sheet in another app, scroll through the app list to More or Edit Actions, and enable KeepAround. If it still does not appear, restart your device and confirm that the latest app version is installed.

Check your internet connection and tap Try Again in the entry. Some sources block automated reading, require a login, provide limited metadata or restrict access. In those cases the link remains safely saved even when a complete summary is not possible.

Analysis depends on the publicly available text, captions and metadata provided by each source. KeepAround does not bypass logins, paywalls or technical access restrictions. When in doubt, open and check the original source.

Start with two or three simple terms from the topic, person, source or content. Then try a broad description of whatever you still remember. Also check whether the entry is still being processed or was stored as a link only.

Automatically generated content can be incomplete or incorrect. Check the original source before relying on a statement. Correct the title, summary or recognized content in KeepAround when the correction option is available for that entry. Never base health, legal, financial, safety-related or other important decisions on KeepAround alone.

Confirm that every device uses the same Apple Account, iCloud Drive is enabled and KeepAround is allowed to sync in iCloud settings. Check available iCloud and device storage and use a stable internet connection. iCloud sync is not always immediate. Do not uninstall the app until you have exported important data and checked iCloud status.

Availability depends on your device, operating system, language, region, Apple Intelligence settings and any system models that still need to download. KeepAround remains useful for saving, opening and organizing entries when intelligent features are temporarily unavailable.

Under Settings → Data, you can export a human-readable copy of your library or choose Delete All Data. A full deletion removes KeepAround data from the app; synchronized deletions may take some time to reach iCloud. Uninstalling removes local app data but is not a reliable replacement for the deletion feature and may not remove data already synced to iCloud.

Open Settings → Status → Restore Purchases. Use the same Apple Account that made the purchase or started the subscription. Billing, refunds and subscription management are handled by Apple.

Include the app version, device and operating system, approximate time, exact error message and steps leading to the issue. Do not send confidential content, complete private URLs or personal documents unless they are strictly necessary to explain the issue. We do not require sensitive data sent without request and cannot guarantee that it will be useful for diagnosis.